Frequently asked questions
how do tariffs affect my order?
US Customers effective October 23: orders ship from Washington without tariffs or duties. Our orders are duty-free and tariff-free under CUSMA/USMCA trade agreement.
what is your shipping policy?
Free standard shipping within Canada, USA and the UK. Bundles ship free to Australia. Worldwide shipping rates appear at checkout.
US Customers effective October 23: orders ship from Washington with no tariffs or duties.
Dear Lucy Skincare Inc. is not responsible for any duties or tariffs charged by the destination country. No refunds will be issued if an order is refused.
Where are your products manufactured?
Vancouver, BC, Canada in an FDA registered facility using Good Manufacturing Processes.
are your products fragrance-free?
Yes.
are your products vegan?
Yes.
are your products cruelty-free?
Yes.
are your products clean?
Our products have been through vigorous safety testing and are sold in the EU, which is known to have the strictest ingredient standards worldwide. Clean is an unregulated term and we will not be using it.
are your products medical grade?
Our products are tested to the highest clinical standard and have been proven effective in an independent clinical trial. Medical grade is an unregulated term and we will not be using it.